Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

A Stay Away (“A Stay Away,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, subscribe to our marketing communications, inquire about our services, make or manage a reservation, or otherwise interact with A Stay Away.

This Privacy Policy applies to information collected through our website and through services that we operate or manage. Third-party websites and platforms may have their own privacy policies and practices.

1. Information We Collect

The information we collect depends on how you interact with A Stay Away.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Telephone number
  • Mailing or billing address
  • Information submitted through contact or consultation forms
  • Newsletter subscription information
  • Property information submitted by current or prospective property-management clients
  • Reservation and stay information
  • Arrival and departure dates
  • Number of guests
  • Property preferences
  • Communications, questions, requests, or feedback you send to us
  • Other information you choose to provide

When necessary to provide rental-management, booking, or administrative services, we may also receive property-related, transaction-related, tax, accounting, vendor, or other business information from owners, guests, service providers, or third-party platforms.

Reservation and Transaction Information

If you make a reservation, we or our service providers may collect information necessary to process and manage the reservation, including booking details, guest information, transaction information, and payment-related information.

Payment card and other financial information may be collected and processed by third-party payment processors and reservation platforms rather than directly through A Stay Away’s website.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website or source
  • General or approximate geographic information
  • Website interactions
  • Cookie and similar technology information

We use this information to operate, secure, analyze, and improve our website and services.

2. Information We Receive From Other Sources

We may receive information about guests, property owners, reservations, or inquiries from third parties involved in our business operations.

These may include:

  • OwnerRez
  • StayFi
  • Airbnb
  • Vrbo
  • Payment processors such as Stripe, where applicable
  • Booking and distribution channels
  • Property-management technology providers
  • Website and hosting providers
  • Analytics providers
  • Service vendors
  • Business partners

Information received from these sources may be combined with information we already maintain where reasonably necessary to provide our services.

Your use of a third-party website or platform is also subject to that company’s own privacy policy and terms.

3. How We Use Personal Information

We may use personal information to:

  • Respond to questions and inquiries
  • Provide requested information
  • Process and manage reservations
  • Communicate with guests before, during, and after a stay
  • Provide property-management services
  • Evaluate property-management inquiries
  • Coordinate property maintenance, cleaning, administrative, or compliance-related services
  • Process transactions
  • Manage guest and property records
  • Send confirmations, notices, and service-related communications
  • Operate and improve our website
  • Analyze website usage and performance
  • Protect our website, properties, guests, owners, and business from fraud, misuse, or security threats
  • Maintain appropriate business and accounting records
  • Meet legal, regulatory, tax, contractual, and compliance obligations
  • Send newsletters, promotions, rental updates, travel information, or other marketing communications where permitted
  • Personalize communications or services
  • Enforce our agreements and policies
  • Establish, exercise, or defend legal claims

We may also use information for other purposes disclosed at the time it is collected or with your permission.

4. Newsletter and Email Marketing

If you voluntarily subscribe to the A Stay Away newsletter or otherwise provide permission to receive marketing communications, we may use your name, email address, and related information to send you communications such as:

  • Vacation-rental news and updates
  • Southwest Florida travel information
  • Property updates
  • Special offers or promotions
  • Direct-booking opportunities
  • Seasonal information
  • News from A Stay Away

A Stay Away currently uses StayFi and related email-marketing technology to help manage newsletter subscriptions and marketing communications.

Information you submit through a newsletter signup form may therefore be transmitted to and processed by StayFi and its service providers.

Subscription to marketing communications is voluntary.

Unsubscribing

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

You may also contact us and request removal from marketing communications.

Unsubscribing from promotional emails does not necessarily prevent us from sending transactional or service-related communications that are necessary to manage an existing reservation, respond to an inquiry, administer an account, or fulfill another existing business relationship.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate properly, understand website usage, improve performance, maintain security, and provide certain functionality.

These technologies may include:

Essential and Functional Technologies

These help the website operate correctly and may support functionality such as navigation, preferences, forms, security, or booking functions.

Analytics

We may use Google Analytics or similar analytics technologies to understand how visitors use our website.

Analytics information may include device and browser information, approximate location, website interactions, traffic sources, session information, and pages visited.

Security and Spam Prevention

Our website may use services such as Google reCAPTCHA or other security technologies to distinguish legitimate users from automated or abusive activity and help protect website forms from spam or misuse.

Third-party services may place or access cookies and collect information according to their own privacy policies.

You may be able to control certain cookies through your browser settings or any cookie-management tools made available on our website.

Disabling certain technologies may affect website functionality.

6. Reservations and OwnerRez

A Stay Away uses OwnerRez to support aspects of its vacation-rental operations.

Depending on the transaction, OwnerRez may process information relating to:

  • Guests
  • Reservations
  • Inquiries
  • Properties
  • Communications
  • Payments or transaction information
  • Booking history
  • Dates of stay
  • Contact information

Information processed by OwnerRez is also subject to OwnerRez’s privacy practices and applicable agreements.

7. Payment Processing

A Stay Away may use third-party payment processors to facilitate transactions.

Depending on the reservation or service, payment information may be processed through platforms such as OwnerRez, Stripe, booking channels, or other payment providers.

Those providers may collect financial information required to authorize and process the transaction.

We recommend reviewing the privacy policies and terms of the applicable payment provider for information regarding its handling of payment information.

8. How We Disclose Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may provide information to companies that perform services for A Stay Away, including providers involved in:

  • Website hosting and operation
  • Reservation management
  • Property-management software
  • Email marketing
  • Payment processing
  • Analytics
  • Cybersecurity and spam prevention
  • Accounting
  • Maintenance
  • Cleaning
  • Property access
  • Guest services
  • Communications
  • Technology support
  • Administrative services

These providers may access information only as appropriate to perform the services for which they are engaged, subject to their contractual and legal obligations.

Booking and Distribution Partners

Information may be exchanged with booking channels, travel platforms, property-management platforms, and related service providers when necessary to process or manage a reservation.

Property Owners and Vendors

Where A Stay Away manages property on behalf of another owner, relevant guest, reservation, maintenance, financial, or operational information may be shared with the property owner or authorized vendors when reasonably necessary to manage the property.

Legal Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process
  • Respond to a court order, subpoena, warrant, or lawful government request
  • Protect the rights or property of A Stay Away
  • Prevent fraud or misuse
  • Protect the safety of guests, property owners, employees, contractors, or others
  • Investigate suspected violations of our agreements or policies

Business Transfers

If A Stay Away is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

With Your Direction or Consent

We may also disclose information when you direct us to do so or otherwise provide consent.

9. Sale and Sharing of Personal Information

A Stay Away does not sell personal information in exchange for monetary payment.

We do disclose information to service providers and business partners when necessary to operate our business, manage reservations, communicate with guests and property owners, conduct analytics, provide marketing services, or perform the activities described in this Privacy Policy.

Certain privacy laws may define some types of disclosures for advertising, analytics, or marketing purposes as a “sale,” “sharing,” or similar activity even when no money changes hands.

Where such laws apply to A Stay Away, we will provide applicable rights and choices as required.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services
  • Manage reservations
  • Maintain business relationships
  • Maintain appropriate accounting and transaction records
  • Meet tax and regulatory requirements
  • Resolve disputes
  • Enforce agreements
  • Protect against fraud
  • Meet other legitimate business or legal obligations

Retention periods may vary according to the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it as appropriate.

11. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on third-party service providers to maintain appropriate security controls for information they process.

No website, electronic transmission, database, or information system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

12. Your Privacy Choices

Depending on your relationship with us and applicable law, you may request that we:

  • Provide information about personal information we maintain about you
  • Correct inaccurate information
  • Update incomplete information
  • Delete certain personal information
  • Provide a copy of certain information
  • Limit or object to certain processing
  • Stop sending marketing communications

Certain requests may be subject to exceptions, including circumstances in which information must be retained to comply with law, complete transactions, maintain records, resolve disputes, protect security, or exercise legal rights.

We may take reasonable steps to verify your identity before processing a privacy request.

Different privacy rights may apply depending on your state or country of residence.

To submit a privacy-related request, contact us using the information in the Contact Us section below.

13. Marketing Choices

You may opt out of A Stay Away promotional emails by selecting the unsubscribe link included in those messages.

We will continue to send communications that are transactional, administrative, security-related, or otherwise necessary to provide services when appropriate.

The FTC requires commercial marketing email to provide recipients with a mechanism for stopping future promotional email, so keeping the unsubscribe functionality enabled in StayFi is important.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, reservation services, social-media platforms, maps, booking platforms, or other online services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information.

15. Social Media

A Stay Away may maintain profiles or pages on third-party social-media platforms.

Information you provide to or interact with through those platforms is governed by the privacy practices of the applicable social-media provider.

If you communicate with us through social media, we may receive information associated with your profile and communication.

16. Children’s Privacy

Our website and services are intended for adults arranging accommodations, managing properties, or seeking information about our services.

We do not knowingly solicit personal information directly from children under 13 through our website.

If we learn that personal information from a child was collected inappropriately, we may take reasonable steps to delete it.

17. International Visitors

A Stay Away operates in the United States.

If you access our website or services from outside the United States, information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

Privacy protections in those jurisdictions may differ from those in your country.

Where applicable law provides additional rights regarding international data transfers, those rights will be respected as required.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically as our website, technology, vendors, business practices, or legal obligations change.

When changes are made, the updated policy will be posted on this page and the Last Updated date will be revised.

We encourage visitors to review this Privacy Policy periodically.

19. Contact Us

Questions, concerns, or privacy requests regarding this Privacy Policy may be directed to:

A Stay Away
Southwest Florida, United States

Phone: +1 941-237-0857
Email: AStayAway.customerservice@gmail.com

You may also contact us through the Contact page on the A Stay Away website.